Terms & Conditions

Overview

This website is operated by LeatherShoe. Throughout the site, the terms “we”, “us” and “our” refer to LeatherShoe.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, you should not use our website or services.

Use of Our Website

By using this site, you confirm that:

  • You are at least the age of majority in your country

  • You will not use our products for any illegal or unauthorized purpose

  • You will not attempt to interfere with the security or functionality of the website

We reserve the right to refuse service to anyone at any time.

Products & Made-to-Order Policy

All LeatherShoe products are made to order.

Production begins after your order is confirmed. Because each pair is crafted individually:

  • Minor variations in leather texture, grain, and color are natural and not considered defects

  • Production and delivery times are estimates and may vary

We reserve the right to modify or discontinue products at any time without notice.

Orders & Acceptance

Once you place an order:

  • You will receive an order confirmation email

  • This does not guarantee acceptance of the order

We reserve the right to cancel or refuse any order for reasons including:

  • Suspected fraud

  • Incorrect pricing

  • Product availability issues

If your order is cancelled, you will receive a full refund.

Pricing & Payments

  • All prices are listed in GBP unless otherwise stated

  • We reserve the right to update prices at any time

  • Payment must be completed before order processing

You agree to provide accurate billing and payment information.

Shipping & Delivery

  • Orders are processed after payment confirmation

  • All products are made to order before dispatch

  • Delivery times are estimates and may vary

LeatherShoe is not responsible for:

  • Courier delays

  • Customs clearance delays

  • Import duties or taxes

  • Incorrect shipping information provided by the customer

Returns & Exchanges

By placing an order, you agree to our Returns & Exchanges Policy.

Key points include:

  • 30-day return window from delivery

  • Return requests must be submitted through our return portal

  • Return shipping costs are the responsibility of the customer

  • One exchange allowed for size issues

  • Custom or made-to-order items may not be eligible for refunds

We reserve the right to refuse returns that do not meet our policy conditions.

Intellectual Property

All content on this website, including:

  • Images

  • Product designs

  • Logos

  • Text

is the property of LeatherShoe and may not be copied, reproduced, or used without permission.

Accuracy of Information

We aim to provide accurate and up-to-date information. However, we do not guarantee that all content is error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Chargebacks & Disputes

Customers agree to contact LeatherShoe before initiating a chargeback or payment dispute.

In the case of disputes, we may submit evidence including:

  • Proof of delivery

  • Customer communication

  • Acceptance of our policies at checkout

Fraudulent disputes may be challenged through payment providers.

Limitation of Liability

To the fullest extent permitted by law, LeatherShoe shall not be liable for:

  • Indirect or consequential damages

  • Losses resulting from delays in shipping or production

  • Issues arising from misuse of products

Our liability is limited to the value of the product purchased.

Indemnification

You agree to indemnify and hold LeatherShoe harmless from any claims, damages, or expenses arising from your misuse of our website or violation of these terms.

Privacy

Your submission of personal information is governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting on this page.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to our business operations.

Contact Information

For any questions regarding these Terms, please contact:

Email: support@leathershoe.co.uk