FAQs

Frequently Asked Questions (FAQ)

1. Do you ship internationally?

Yes, we ship worldwide through FedEx, providing a tracking number once your order is dispatched.

2. How long will my order take to arrive?

Processing takes 2–4 business days, and delivery usually takes 5–10 business days depending on your location.

3. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and link to follow your shipment’s progress in real time.

4. What if I receive the wrong or damaged product?

Please contact us immediately at support@leathershoe.co.uk with your order number and a photo of the issue. We’ll resolve it promptly.

5. Can I return or exchange my order?

Yes, we have a 15-day return policy. Items must be unworn, unused, and in their original packaging. You can start your return by emailing support@leathershoe.co.uk.

6. Who pays for return shipping?

The buyer is responsible for return shipping costs unless the product is defective or incorrect.

7. Do you offer custom sizes or made-to-order shoes?

Yes, we can accommodate custom sizes and bespoke requests. Please contact us before placing your order to confirm availability and processing time.

8. Are all your shoes genuine leather?

Absolutely. Every pair is crafted from 100% premium full-grain leather, ensuring comfort, durability, and timeless elegance.

9. How should I care for my leather shoes?

To keep your shoes looking their best, clean them with a soft cloth, apply a leather conditioner occasionally, and store them in a cool, dry place away from direct sunlight.

10. How can I contact customer support?

You can reach our support team anytime at support@leathershoe.co.uk or by phone at 07585862242. We’ll be happy to assist you.