LeatherShoe – Privacy Policy

Overview

At LeatherShoe, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

Information We Collect

When you interact with our store, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Order & Payment Information

  • Order details and purchase history

  • Payment information (processed securely through third-party providers)

We do not store or have access to your full credit or debit card details.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide order confirmations and tracking updates

  • Manage returns and exchanges through our return portal

  • Respond to customer service requests

  • Improve our website, products, and customer experience

  • Prevent fraud and unauthorized transactions

Returns & AfterShip Integration

To provide a smooth return experience, we use a third-party return management system powered by AfterShip.

When you submit a return request, relevant order and contact details are shared with this system solely to process your request efficiently.

Marketing & Communication

If you subscribe to our newsletter or place an order, we may send you:

  • Order updates

  • Promotional offers

  • Product launches

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

  • Deliver relevant advertisements

You can control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We only share your data with trusted third parties required to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and courier companies

  • Return management provider (AfterShip)

These providers only use your data to perform their services.

International Data Transfers

As we operate globally, your information may be processed outside your country, including in the UK, EU, or other regions where our service providers operate.

We ensure appropriate safeguards are in place to protect your data.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

Your Rights (UK & EU Customers)

If you are located in the UK or EU, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain data processing

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

Data Security

We take reasonable steps to protect your personal information using secure systems and industry-standard practices.

However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@leathershoe.co.uk